What if I'm running late for my appointment? 

We'll always accommodate you wherever possible. If you are running late to your appointment please give us a call! Generally, if you are going to be more than 10-15 minutes late it's most likely we would need to reschedule your booking to another time. Our stylists need the full amount of allocated time to ensure they can provide a great service for you.

What is your cancellation policy?
Haircut appointments: To cancel or reschedule a haircut appointment we ask for three or more hours notice. If there is a cancellation within the 3 hours of your booking or if you do not show up, this may result in you needing to pay a fee at your next booking.

Colour Appointments: All colour appointments require a deposit. We ask for 24 hours or more notice for any cancellations or rescheduling of these bookings. Any cancellations within 24 hours of your booking with result in the loss of your deposit.

Do you accept walk-ins?
Generally, our stylists are booked up in advance. You can see all of our available appointments through our online booking system where we suggest scheduling yourself for a time that suits you best. We will pop a sign on the door to let people know we have spots available for walk-ins on the day. You can also keep an eye on our Instagram stories where we post any last-minute cancellations for the day.

Do I need to book a colour consultation for my first colour appointment?
If you are unsure what to book online, or wanting a big colour transformation we would suggest booking a colour consultation. This way you would be able to speak with your stylist about your hair goals and we can ensure we assign enough time to your future booking. If it is tricky for you to make time for a short consultation in the salon you can message your stylist directly on Instagram or we can arrange for them to give you a call. Our consultations are free of charge.